Return Policy

Overview

This policy explains how returns work at Aziz Wood House. Every return request is reviewed by our team before a refund or exchange is agreed, so please contact us before bringing any material back to the store.

Eligibility

To be considered for a return, please make sure that:

• The item was purchased from Aziz Wood House, and you can share your bill or receipt.
• The item is in the same condition in which it was sold.
• Your return request is made within 14 days of purchase.
• The item is not in one of the excluded categories listed below.

Exclusions

The following items are excluded from returns:

• Special-order items — materials sourced or ordered specifically for your project.
• Damaged items.

If you believe an item had a fault at the time of purchase, contact us as soon as possible with photos so our team can review it.

Time Limits

Return requests must be made within 14 days of purchase. Requests received after 14 days are not eligible for a return.

How to Request a Return

1. Contact us on WhatsApp or by phone at +92-349-7677791 with your bill or receipt and a photo of the item.
2. Our team will review your request and confirm whether the item is eligible.
3. If approved, bring the item to our store in Purani Hattian, New Mirpur City for inspection.

Refunds

Approved returns are refunded according to our refund policy, after the returned item has been received and inspected at our store. Our team will confirm the refund details with you when your return is approved.